SECRETARIAL SERVICE is available for information regarding means of access to the Structure, investigations that are carried out, overall cost of the exams, the hours in which samples are collected, times and methods of retrieving the results. It is not necessary to make an appointment to have blood drawn.


 
The client is received by the general Secretary who fills in a RECEPTION FORM on which the following must be written:

- given name and surname, 
- address and telephone number,
- list of analyses,
- identification of the patient by means of: date of birth and/or Identity Card number, driver's license number, Fiscal Code number.

The RECEPTION FORM follows the client's course (clinical analyses, medical consultations, etc.) and returns, in the end together with the results, to the Secretarial Service for the FINAL CONTROL AND BILLING.

The patient can request that his/her name be registered under a false name or with conventional initials. If the patient chooses to do this, he/she must sign a document requesting that it remain in the Center's archives for eventual verifications.

HOURS WHEN SERVICE IS AVAILABLE

DAYS	COLLECTION OF SAMPLES	RETRIEVAL OF RESULTS
Mon. Fri.	9:00 AM - 6:00 PM	9:00 AM - 6:00 PM
Sat.	9:00 AM - 1:00 PM	9:00 AM - 1:00 PM

 

RETRIEVAL OF RESULTS

At the time of reception, the client will be consigned a receipt for retrieval of the exams. It contains the following information: the Laboratory's address and telephone number, hours when the results can be retrieved, the patient's name and surname, progressive registration number.

If the client does not retrieve the result in person, he/she must sign a note authorizing a family member or trusted friend to collect it.


 
COMPLAINTS REGARDING OUR SERVICES

Clients may notify us of inconveniences, incorrect behavior, or make suggestions for improving services by contacting our Quality Control Service (who will fill in a complaint form) or to the Director Responsible for the Service used. The client may also send a written complaint to the Administrative Director of GENOMA.

Complaints will be registered and managed according to European regulation n. IS09002.

A questionnaire has been created to evaluate patient satisfaction.
All employees wear name badges for easy identification.